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Campus Safety Dispatcher

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Position Details

Position Information

Position Title Campus Safety Dispatcher
Position Number S241
Department Campus Safety
Regular/Temporary Regular
Full-Time, Part-Time Full Time
Months per year 12
Benefits Eligible Yes
Physical Class Twenty pounds or less

Job Duties

Job Purpose

The position requires selected persons to perform a broad range of services for those who need Campus Safety services at The Claremont Colleges. This position is the primary communication link for the majority of Campus Safety calls for service and assistance via the telephone, radio, or walk-in customers. The Dispatcher is the life-line for patrol personnel, researching information, making necessary notifications to appropriate staff campus-wide during and after regular business hours; communicating with outside emergency response personnel (police, fire and paramedics) when needed; initiating and maintaining a Daily Log that documents all calls for service and shift activity; inputting/retrieving data, reports and other required information; monitoring and dispatching officers to numerous alarms, and activity observed on CCTV Surveillance Systems; and a host of other duties.

Essential Functions

• Receives and dispatches calls for emergency and non-emergency services to and from patrol officers; contacts outside emergency services for assistance when needed; receives and screens all incoming telephone calls to Campus Safety.
• Maintains contact communication with patrol officers, and dispatches officers to calls on a routine and emergency basis.
• Answers calls from Emergency Phones campus wide, and immediately dispatches officers to the appropriate locations.
• Maintains a Daily Log for all requests for services, responses, and activity by Campus Safety. Maintains the Daily Crime Log.
• Monitors and dispatches officers to all alarms received, makes notifications as needed.
• Monitors and dispatches officers to all suspicious activity observed on CCTV Surveillance Systems.
• Monitors local police and emergency frequencies, via police scanners, and notifies patrol officers and others of situations that may impact the Claremont Colleges.
• Maintains reception counter; greets and assists all office visitors, provides information as needed.
• Operates department computers to input and retrieve information relating to Incident Reports, the Daily Log, the Daily Crime Log, field Interviews, vehicle registration, work orders, and other programs.
• Provides Daily Logs and Incident Reports to Student Deans and other Campus Administrators.
• Handles notification calls to all Colleges in regards to emergency situations, maintenance issues, property damage, etc.
• Issues parking permits, temporary parking permits, maps, traffic appeal forms, and other information, as requested.
• Processes lost and found property brought to Campus Safety.
• Performs related duties as assigned.

Education

Required Education Summary

Minimum education requirement is high school graduate.

Preferred Education

Experience

Required Experience Summary

Minimum years of relevant work experience is 3 years of related experience (telephone, clerical, customer service). Experience in a public safety dispatch or communications center is highly desirable.

Preferred Experience Summary

• Completion of Basic POST Dispatcher Course is also highly desirable.
• Experience in a public safety dispatch or communications center is highly desirable.
• Experience with Computer-Aided Dispatch (CAD) systems is highly desirable.

Knowledge and Critical Skills

Required Knowledge and Critical Skills

Competencies required
• Ability to manage multiple tasks and communications formats during periods of high activity.
• Ability to understand, read, write, and speak English clearly, follow written and oral instructions, and compose log entries and written reports concisely and accurately.
• Must be able to function effectively in a very busy and fast-paced work environment. Ability to handle stressful situations calmly, prioritize calls, and handle several functions at once on a routine and emergency basis.
• Ability to pass a comprehensive criminal background check and drug screening. Possess and maintain a valid California driver’s license, and be insurable under The Claremont Colleges insurance.
• Must be computer literate, process basic computer skills and knowledge of operating systems.

Preferred Knowledge and Critical Skills
Work Schedule

The hours for this position vary, and there is no assigned long-term schedule. Must be able to work nights, weekends, holidays, and rotating shifts.

Eeo Statement
ADA/OSHA

This job description defines the essential job duties of this position. Claremont University Consortium expects that employees hired for this position can perform the essential functions of this job without imposing risk of substantial harm to the health or safety of themselves or others. It may also include marginal functions, generally defined within Title I of the Americans with Disabilities Act (ADA) and the Occupational Safety and Health Administration (OSHA).

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. When duties and responsibilities change and develop, Claremont University Consortium will review this job description and make changes of business necessity.

Special Instructions to Applicant

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents